SuperForex Review.
SuperForex is a forex broker. Super Forex offers the MetaTrader 4 forex trading top platform. SuperForex.com offers over 100 currency pairs, cfds, indices, energy, gold and silver for your personal investment and trading options.
April-December 2022: Large numbers of fake and highly suspicious positive reviews submitted for SuperForex.
November 2022: There is an FPA Traders Court guilty vote against this company. The FPA recommends a high level of caution dealing with SuperForex unless this issue can be resolved.
June 2022 - May 2022: Large numbers of suspicious and fake positive reviews submitted for SuperForex.
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Broker Details.
Minimum Trade Size: 0.01.
Maximum Leverage: 1000:1.
Minimum to Open Live: $1.
Established: 2013 Address: 5 Cork Street, 2 Floor, Belize City, Belize Contact: support@superforex.com, +65-3-1590282 Regional offices: Regulators: FSC #IFSC/60/292/TS/14 Prohibited countries:
Trading platforms: MT4 Web Trading: ✅ Yes Mobile Trading: ✅ Yes ECN: ✅ Yes Currencies:
Trading Instruments.
Trading Conditions.
Managed Accounts & Social Trading.
Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Bitcoin, ePayments, FasaPay, FlutterWave, iPay, Litecoin, Local Bank Transfers, Neteller, Ngan Luong, OnlineNaira, PayCo, Payeer, PerfectMoney, Qiwi, Skrill, SticPay, Triv, UnionPay.
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Bitcoin, ePayments, FasaPay, FlutterWave, iPay, Litecoin, Local Bank Transfers, Neteller, Ngan Luong, OnlineNaira, PayCo, Payeer, PerfectMoney, Qiwi, Skrill, SticPay, Triv, UnionPay.
1.581 • 95 REVIEWS.
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Traders Reviews.
Johannesburg, South Africa (Really Ukraine),
Feb 26, 2021,
Registered user.
Broker with an excellent reputation (until I helped ruin it)
Service use: Live Length of use: over 1 Year.
I don't know what people write about below, but this broker helped me as a partner and a trader to earn a lot of money. I am completely satisfied with our cooperation and can recommend this broker as one of the best among all brokers.
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Review moderation team note.
5 Star Rating removed.
This review did not come from South Africa. It came from Ukraine. The reviewer has an email address @superforex.com.
Per FPA policy, the rating on this review has been set to Zero stars.
Brazil, Brazil,
Dec 23, 2022,
Registered user.
SUPER FOREX NEVER ALLOW WITHDRAW AND CHANGE WINNING POSITIONS TO LOSING POSITIONS.
Length of use: over 1 Year.
SUPER FOREX NEVER ALLOW WITHDRAW AND CHANGE WINNING POSITIONS TO LOSING POSITIONS, IN MY CASE ALL MY WINNING POSITIONS WAS CHANGED OUT OF A BLUE SKY FOR A THIRD TIME AND WHEN I TRIED TO SAVE MY REMAINING MONEY THEY CANCELL THE WITHDRAW AND CREATED A DEPOSIT AGAINST MY WILL. ---------- Forwarded message --------- De: Date: sexta, 23/12/2022 à(s) 17:15 Subject: SuperForex Transaction Canceled To:
Withdrawal is Rejected or Cancelled Dear Wellington Antonio D***** P***** ,
Your withdrawal request was cancelled/rejected:
Use other crypto channel.
---------- Forwarded message --------- De: SuperForex Date: sexta, 23/12/2022 à(s) 17:16 Subject: Making a Deposit To:
Transaction Deposit Dear Wellington Antonio D**** P*****,
You have sent the request to deposit money. Usually it takes 1 hour to process. Please check your trading history for monitoring the status of your deposit.
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ha noi, Viet Nam,
Sep 30, 2022,
Registered user.
Scam.
Length of use: 0-3 Months.
SUPER FOREX is a Scam broker. I have opened 3 trading accounts at this broker. My trading account numbers are: 1164688, 1168893, 1207496. My first two accounts were burnt, I don't say it's a problem. Only until my 1207496 account trades and becomes profitable. My profit is about 2100 usd, then my taken floor transaction fee is about 2400 usd. High transaction fee I also agree, however, today, when I withdraw my profit of 822 usd, then my account closed all orders. And my account balance is more than 3000 usd. However, this broker took the reason of liquidity problem, and reopened trades that I closed a long time ago, And caused those orders to lose, and burned my account. Before reopening orders to burn my account, They also stole the 822 usd profit I was withdrawing. However, this broker took the reason of liquidity problem, and reopened trades that I closed a long time ago, And caused those orders to lose, and burned my account. Before reopening orders to burn my account, They also stole the 822 usd profit I was withdrawing. This is the worst, most deceitful, scam broker I have ever seen. I am willing to provide any proof of my account as well as my words, Can someone help me to sue this scam broker, I am ready to go to court, and pursue the lawsuit till the end.
Jul 22, 2022 - 1 Star This is a scam platform. I deposited 200 usd, then traded some orders. I then withdrew my money and they canceled my withdrawal. i made the withdrawal again, they processed it 1 week ago and still no support. i messaged the whole support team and no one answered me. All are scams.
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Benin, Nigeria,
Aug 14, 2022,
Registered user.
It's a total Scam site.
Service use: Live Length of use: 0-3 Months.
I registered on the website and deposited with the 3000% bonus and was trading and running a 61$ profit and all of sudden my trades were all closed and all my money and profit cleared up, I sent an email to their support and they were telling me that it was a stop-out. A stop-out when I was running profits, so I sent them a message again with screenshots as proof that they were mistaken and They have not replied me.
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Sydney, Australia,
Jul 3, 2022,
Registered user.
SCAMMMMMM .
Service use: Live Length of use: 0-3 Months.
A SCAMMING, BOGUS BROKER . DON'T WASTE YOUR TIME, MONEY AND ENERGY !! THEY WILL SIMPLY RIP YOU OFF !!
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Malaga, Spain,
Mar 28, 2022,
Registered user.
Order tampering after daily statement.
Service use: Live Length of use: 0-3 Months.
Like the title says.. After I received a detailed statement a bunch of orders magically appeared in the account at 1AM.. very easy to prove I mean, the statement was sent by them. I never made a withdrawal.. was 260eu profit in the account. Awaiting their answer but seeing all these reviews I really think I was scammed. Up to them for me to change my review.
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Europe, Romania,
Dec 13, 2021,
Registered user.
SuperForex is deceptive.
Service use: Live Length of use: 3-6 Months.
I opened an account through an affiliate platform that promotes cashack from the spread on 14.07.2021, choosing SuperForex and thanks to the Hotbobus 202 offer. I deposited 250 usd and I applied for this bonus being very happy to be able to trade with a higher margin. I admit that I did not understand very well Article 9 of the 202.0% Hot Bonus Agreement, believing that all the profit over the deposit + hot bonus can be withdrawn. But I was sorely mistaken because in the terms and conditions it is an article that says that Martingale cannot be used and usually no one reads these terms as I did but what bothered me is that they let me trade four on Monday and when I wanted to withdraw part of the profit, they also confiscated my initial deposit. Later I checked the terms and conditions of other brokers and I did not find this perverse provision that is put precisely to confiscate your money and even casinos do not have this restriction. Following the discussion on customer support chat I was told the following - In case of a decision to impose such a restriction, the company will notify the client by the e-mail specified upon registration at least one day before the appropriate restrictions for the client account is implemented- and I wonder why they let me trade for four months when they tried to withdraw some of the profit and confiscated all my money. So in conclusion it is not an honest broker and you have to be careful to read the terms and conditions so as not to fall into the trap of brokers like SuperForex.
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Dar es Salaam, Tanzania, United Republic of,
Sep 20, 2021,
Registered user.
superforex.com = SCAM.
Service use: Live Length of use: 0-3 Months.
superforex.com is a scam.
They canceled my profitable trading results, took back ALL the profits I made (693.61$) AND stole a part of my deposit (86$ out of my initial 500$ deposit)
My full-length review with evidence is available at the below link, where I will invite them to respond to my complaint.
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QUERETARO, Mexico,
Sep 3, 2021,
Registered user.
CLAIM FOR WITHDRAWAL.
Service use: Other Length of use: Have not used.
I have more than 1 month waiting for 1 deposit and I only receive an email with 1 wrong arn because it does not correspond to my card number, then they indicate that it corresponds to virtual pay, your client invests in SF not in virtual pay, someone sensible here to tell me help?
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Krugersdorp, South Africa,
Jun 28, 2021,
Fraud.
Service use: Live Length of use: 0-3 Months.
I have been waiting for 3 days for the money I withdrew, but I still haven’t received it yet.
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Kerala, India,
Jun 23, 2021,
Registered user.
Delay in withdrawal.
Service use: Live.
Irrespective of many negative comments found in the reviews forum I registered with Superforex. I made first withdrawal request on 15/06/2021 and I did not receive my amount as on day 24/06/2021 and the amount is 55USD my account Superforex account number 809073. This is my experience delay in withdrawal with my new platform while my other platforms are accurate and receiving payment between 1-3 business days even the payment method throug Debit card.I am feeling the customer support is not in competitive compare to my other existing brokers.I hope someone from Superforex take up this matter and will do the needful.If you want I can provide number of email communications related to this subject.
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Antwerp, Belgium,
Jun 18, 2021,
Registered user.
Stay away.
Service use: Live Length of use: 0-3 Months.
Made 800$ in a week with 100$. When I want to withdraw they come with some violation of some sort while ime getting trade rapport every day. Lucky I only spend a week with them before I found out you. I think it's a scam..you are only welcome if you lose.
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Tg Mures, Romania,
Jan 7, 2021,
Registered user.
STAY AWAY .
Service use: Live Length of use: 3-6 Months.
This is only to show that you keep lieing for free:
Account: 3015483 Name: Mihai Sebastian Onocan Currency: EUR Leverage: 1:1000 2022 December 21, 23:59.
Closed Transactions: Ticket Open Time Type Volume Item Price S / L T / P Close Time Price Commission Swap Profit 369077 2022.12.21 13:49:26 sell 4.00 gbpusd 1.32727 0.00000 0.00000 2022.12.21 21:09:30 1.34031 0.00 0.00 -4 258.97 369079 2022.12.21 13:49:26 buy 4.00 gbpusd 1.32704 0.00000 0.00000 2022.12.21 17:23:01 1.33090 0.00 0.00 1 264.10 369419 2022.12.21 17:23:01 buy 4.00 gbpusd 1.33062 0.00000 0.00000 2022.12.21 19:47:01 1.33354 0.00 0.00 954.96 369566 2022.12.21 19:47:01 buy 4.00 gbpusd 1.33343 0.00000 0.00000 2022.12.21 21:09:36 1.34212 0.00 0.00 2 837.92 369630 2022.12.21 21:09:31 sell 4.00 gbpusd 1.34058 0.00000 0.00000 2022.12.21 21:09:52 1.34524 0.00 0.00 -1 521.54 369691 2022.12.21 21:09:36 buy 4.00 gbpusd 1.34176 0.00000 0.00000 2022.12.21 21:09:53 1.34614 0.00 0.00 1 430.39 369693 2022.12.21 21:09:53 sell 4.00 gbpusd 1.34623 0.00000 0.00000 2022.12.21 21:10:23 1.34558 0.00 0.00 212.25 369695 2022.12.21 21:09:53 buy 4.00 gbpusd 1.34593 0.00000 0.00000 2022.12.21 21:24:18 1.34830 0.00 0.00 774.14 369697 2022.12.21 21:10:23 sell 4.00 gbpusd 1.34578 0.00000 0.00000 2022.12.21 21:16:55 1.34377 0.00 0.00 656.46 369701 2022.12.21 21:16:58 sell 4.00 gbpusd 1.34394 0.00000 0.00000 2022.12.21 21:21:34 1.34494 0.00 0.00 -326.70 369713 2022.12.21 21:21:35 sell 4.00 gbpusd 1.34546 0.00000 0.00000 2022.12.21 21:24:18 1.34877 0.00 0.00 -1 081.02 369725 2022.12.21 21:32:07 buy 6.00 gbpusd 1.34972 0.00000 0.00000 2022.12.21 22:15:11 1.34556 0.00 0.00 -2 038.57 369726 2022.12.21 21:32:07 sell 6.00 gbpusd 1.34971 0.00000 0.00000 2022.12.21 22:15:12 1.34579 0.00 0.00 1 920.64 824.06Closed P / L: Open Trades: Ticket Open Time Type Volume Item Price S / L T / P Close Time Price Commission Swap Profit 368735 2022.12.21 12:13:06 sell 0.30 eurusd 1.21488 0.00000 0.00000 1.22465 0.00 0.00 -239.33 368737 2022.12.21 12:13:10 buy 0.30 eurusd 1.21478 0.00000 0.00000 1.22436 0.00 0.00 234.73 369537 2022.12.21 19:02:09 buy 0.01 usdcad 1.28353 0.00000 0.00000 1.28563 -0.05 0.00 1.34 369539 2022.12.21 19:02:09 sell 0.01 usdcad 1.28423 0.00000 0.00000 1.28581 -0.05 0.00 -1.01 -4.37Floating P / L: Working Orders: Ticket Open Time Type Volume Item Price S / L T / P Market Price Commission No Transactions Summary: Deposit/Withdrawal: 0.00 Credit Facility: 0.00 Closed Trade P/L: 824.06 Floating P/L: -4.37 Margin: 107.04 Balance: 5 115.57 Equity: 5 111.20 Free Margin: 5 004.16 Thank you for choosing SuperForex!
JUST CHECK THE DAYLI CONFIRMATION EMAIL BEFORE YOU SAID THAT YOU CHECKED MY ACCOUNT.
I HAVE THE SAME ADVISE , STAY AWAY!
Dec 29, 2022 - 1 Star Hi, My advice is to stay away from this broker, it is by far one of the most terrible experiences with a broker. After I made a profit, my account was manipulated by Super Forex, and they wiped out my account in 3 days in two days from more than 5000 euros to 0. The only place where they did not cover their fraudulent method is in dayli statements, received by email. I sent them several emails and they don't answer at all. Below I attach some information.
Account: 3015483 Name: Mihai Sebastian Onocan Currency: EUR Leverage: 1:1000 2022 December 21, 23:59 Deposit/Withdrawal: 0.00 Credit Facility: 0.00 Closed Trade P/L: 824.06 Floating P/L: -4.37 Margin: 107.04 Balance: 5 115.57 Equity: 5 111.20 Free Margin: 5 004.16.
Name: Mihai Sebastian Onocan Currency: EUR Leverage: 1:1000 2022 December 22, 23:59 Deposit/Withdrawal: 0.00 Credit Facility: 0.00 Closed Trade P/L: -478.78 Floating P/L: -1.07 Margin: 5.34 Balance: 368.48 Equity: 367.41 Free Margin: 362.07.
As you can see from a day to another there are missing more than 4000 Euro, and in 23.12 they wiped out all the account money: Account: 3015483.
Name: Mihai Sebastian Onocan Currency: EUR Leverage: 1:1000 2022 December 23, 23:59 Deposit/Withdrawal: 18.68 Credit Facility: 0.00 Closed Trade P/L: -324.72 Floating P/L: 0.00 Margin: 0.00 Balance: 0.00 Equity: 0.00 Free Margin: 0.00.
Reply by Superfx official submitted Jan 5, 2021 Hello, we've checked your account. You opened risky trades with high volume. Some orders reached 40 lots. Your last trades were just unprofitable, we can't really do anything here.
Also we didn't see the amount of 5000 EUR ever recorded on your account balance.
Your review just isn't true.
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Reply by Superfx official submitted Jan 15, 2021:
Hello, we've checked your account history again. Consider the amount of lots you have opened. Your trading strategy was very risky given the amount of trading funds and opened lots. The deals just went unprofitable.
Germiston, South Africa,
Dec 24, 2022,
Registered user.
Deposited 40 USD then requested the welcome bonus.
Service use: Live Length of use: 0-3 Months.
I think superforex is a scam i deposited 40USD then requested the welcome bonus and traded for 5 days made profit and withdrew 123 USD and left my account at 60 USD they took my withdrawal and the money i left am now at 40USD I warn anybody starting forex from using this broker.
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Reply by Superfx official submitted Dec 29, 2022:
Hello. Indeed, the part of your profits got canceled due to prohibited trading strategy based on the technical imperfections of the trading platform MT4.
You have successfully withdrawn your full deposit and the part of achieved profits.
Solomon Oyeniyi.
Lagos, Nigeria,
Dec 21, 2022,
SuperForex is still a Fraud.
Service use: Live Length of use: 0-3 Months.
SuperForex is still a fraud, they did not return my deposit money completed, after cancelling all my profits, the company now charged my account again. There's no way the company can continue in business again by defrauding clients.
Nov 23, 2022 - 1 Star Last month, October, 2022, SuperForex defrauded me of my hard-earned money to the tune of $1500, they cancelled all the profits I made in the month of October, 2022 and then charged my account again.They were able to do this because they don't have an office in my country, I would have charged them to court. If they know that you deposit huge amount of money for trading, all they will be looking for is to deprive you of your hard-earned money. I have told them that they cannot go free God will surely judged them.
Reply by Superfx official submitted Dec 17, 2022 Hello, your trading strategy is based on the imperfections of the trading platform. We did cancel your profits several times and informed you that such strategies are not allowed.
We returned to you your deposit funds in full amount.
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Tokyo, Japan,
Nov 25, 2022,
Service use: Live Length of use: 0-3 Months.
I used ECN standard account. Only the currencies spread which I hold extended strangely at the same time. After my positions were loss-cutted, spreads returned to normal. The spreads of numbers were 150 and 200. It was very unnatural. It wasn't so widespread in other FX Brokers when SuperForex spread was widely.
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Reply by Superfx official submitted Dec 17, 2022:
Hello, ECN accounts come with floating spreads. We don't regulate spreads. They are set based on the liquidity providers data.
BUENOS AIRES, Argentina,
Sep 26, 2022,
Registered user.
SUPERFOREX SCAM DONT DEAL WITH THEM.
Service use: Live.
I claim my welcome bonus, i deposit my money, never get my bonus. After that i set up my account with 1:1000 laverage but they fixed it all the time for there convinions and they set up to: 1:100 i lost my money and support never answer, NO SERIOUS, BECAREFUL!
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Reply by Superfx official submitted Oct 7, 2022:
Hello, your account has 1:1000 leverage. You did not apply for any bonus. Your trades were unsuccessful, that's why your balance went down.
We just don't see any reason to call SuperForex scam, based on your review.
Also, please check the FAQ page if you want to change your leverage. Support managers can help with this as well. https://superforex.com/faq.
Spain, Spain,
Jun 25, 2022,
Registered user.
Manipulated profit/loss balances.
Service use: Live Length of use: 0-3 Months.
I have invested mainly in the purchase of SPN35 and CL, well as these symbols have gone up and my earnings should increase, the opposite has happened my earnings have decreased, I contacted them and they told me that they modified the lots and that they had the right to do it in the middle of trading. Well then yesterday when the symbol SPN35 was falling multiplied the balance of losses by 20 so that the account go to 0.
An example: ticket 866234676 price buy: 7527.1, current price: 7390.2, volume 0.01 on June 23 gave me a loss of -24.20, The next day ticket 866234676 price buy: 7527.1, current price: 7117.8, volume 0.01 on June 24 gave me a loss of -726.62 € As you can see it is disproportionate.
Yesterday i have contacted with superforex them and received no response. Today i contacted IFSC and first i will wait a answer. When they respond to me, I will ask them for advice and it is possible that will take this issue to an expert lawyer and use the necesary money to find these people.
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Reply by Superfx official submitted Jul 2, 2022:
Hello, you can email dealer@superforex.com if you still have questions.
As for #CL trading symbol we didn't change settings for that. You can always check trading result with independent online calculator. For example this one: https://www.investing.com/tools/profit-calculator As for SPN35 We recently changed the lot size from 10 to 1 to let you open more deals. All you need is to open more volume of the deal. You can always check trading result with independent online calculator. For example this one: https://www.investing.com/tools/profit-calculator.
Profit Calculator - Investing.com https://www.investing.com.
Africa, Nigeria,
Jun 11, 2022,
Registered user.
SuperForex FRAUDSTERS, SCAMMERS, LAIRS AND CHEATS. Avoid by all means.
Service use: Live Length of use: over 1 Year.
The entire Superforex is controlled by their CEO Vladmir Syrov who is the perfect definition of Scam and Fraud. They are heartless. They scammed me when depositing $53,000, and $34,000 when trading, and a further $2,572.67 which they refused to allow me to withdraw. I want to give them zero star in the rating but there was no option rather than one star as the minimum. Please do not use their so called Country Representatives, Local Currency Depositors or Official Partners to make deposits as it was the case with me when Vladmir Syrov introduced me to one of their company company staff called Collins Mark to process my deposit and he later defrauded me of my $53,000 when he connived with the company and did not credit my trading account. The company is now denying that he is not their staff but rather an agent hence they are not going to compensate me. The entire customer service experience with SuperForex is also very poor, and the staff including the CEO are very unprofessional in their dealings and communications. Would like to clearly state that SuperForex have lied to me on several occasions, and they are very rude, dishonest, deceitful and evasive in their dealings. They employ dirty tactics and everything by hook or by crook to rip people off their money. Their systems do not operate automatically as they manually manipulate their systems to ensure that you lose your money. They manipulate the Prices, Spread, Margin Call, and Stop Out to ensure that they make maximum profit from your losses. It is just a shame that I never read the reviews otherwise I would not have ever traded with them in the first place. I stand fully responsible for my statement as I have already been in contact with the CEO Vladmir Syrov and the company on several occasions to resolve my complaint but to no avail. I am confidently calling him a fraudster and you can contact me for more information and evidence to validate my claims. I have already invited the company to the Forex Peace Army Court to resolve my complaint but they are not responding.They claim to be regulated by the IFSC in Belize but it is just a sham and regulatory system where the regulator has no control of the financial companies in the country. Be aware that Belize is one of those tax havens with relaxed financial control. I have contacted the IFSC and they have not done anything about my complaints so do not hope that you would be able to have your complaints resolved by the country regolulator when you have been defrauded by Superforex. The company also has very loose Terms and Conditions which they claim to be the solution to all complaints. They would give no explanations and would avoid discussing your complaints by referring you to the T&Cs. Be rest assured that referral to the vague T&C's would be the only response you get when you make any complaints and you would be speaking to a dead wall when you challenge back. They have fake departments which only exist by email called Dealer, and Risk Management and Trading, to deal with your complaints but in reality they are all controlled by the CEO Vladmir Syrov whose main aim is to cheat and defraud you of your money. He even writes the responses on behalf of the fake departments. The company goes as far as paying people to write fake positive reviews for them. Please do not wait to become a victim, avoid this company by all means possible. This is a warning for everybody to stay clear of SuperForex. They are big FRAUDSTERS and SCAMMERS.
May 11, 2022 - 1 Star The entire Superforex staff are controlled by their CEO Vladmir Syrov who is the perfect definition of Scam and Fraud. They are heartless. They scam you when depositing money, when trading, and when making withdrawals. I wish I could give them zero star in the rating but there was no option rather than one star as the minimum. The entire customer service experience with SuperForex is very poor, and the staff including the CEO are very unprofessional in their dealings and communications. Would like to clearly state that SuperForex have lied to me on several occasions, and they are very rude, dishonest, deceitful and evasive in their dealings. This is a warning for everybody to stay clear of SuperForex. They are a big SCAM. It is just a shame that I never knew of the Forex Peace Army and their Superforex review otherwise I would not have ever traded with them in the first place. You can read my full story under the scam thread:
Reply by Superfx official submitted May 18, 2022 Be informed that Mark Collins never being our employee, he was local agent and we did not bear any responsibility for activity of 3rd party https://front.supercdn.site/documents/superforex-ltd-hot-bonus-agreement-en.pdf.
In the same time we have already reported to Nigeria Police department in order to help you with that case and solve it succesfully and in the same time please be aware, that according Client TnC we are not responsible for 3rd party according clause 9.14:
9.1.4. The Customer acknowledges that the Company or a third party involved in providing the services to the Customer shall not be liable for malfunctioning of the telephone or Internet equipment, scheduled maintenance or updates or any other events beyond the control of the Company or information service providers or a third party providing services to the Customer.
But in any case we are helping you in this issue and everyday working with officers in Lagos for solving it.
Regarding your other terms from the claim, your strategy was extremely high and company does not bear responsibility for the result of your trading.
Pls read 7. Risks from Client Agreement. https://front.supercdn.site/documents/superforex-ltd-client-agreement-en.pdf.
Regarding Bonus issue - you should also read Terms of Bonus and be aware that Hot Bonus 202% is an exclusive offer and profit generated by using this bonus is distributed accordingly. According your trading result in the beginning you generated profit and part of this profit was distributed to Bonus Funds (read terms of Hot Bonus here - https://front.supercdn.site/documents/superforex-ltd-hot-bonus-agreement-en.pdf). Then according our checks you had a huge drop down and when margin level becomes lower then 300% Bonus can be cancelled including part of the profit generated by using this bonus.
You should always rely only on your funds in trading strategies.
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Review moderation team note.
Please check page 2 of your discussion thread about this issue. You will see that SuperForex's representative replied on May 18th.
Ongwediva, Namibia,
Jun 5, 2022,
Registered user.
Pending Withdrawal.
Service use: Live Length of use: 0-3 Months.
I made a deposit of 100 ZAR and made about 600 ZAR profit and requested a withdrawal. It's been over a week now and didn't receive my withdrawal. I have no words for this broker but disappointments. Don't invest your money in Superforex.
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Reply by Superfx official submitted Jun 10, 2022:
Hello. Our support department did provide you the number of your withdrawal in the Flutterwave payment processing system.
Your withdrawal in the amount of 600 ZAR is successful on our side but stuck in Flutterwave.
Durban, South Africa,
May 28, 2022,
Registered user.
Pending withdrawal.
Service use: Live Length of use: 0-3 Months.
I requested a withdrawal and it takes 2-4 hours for them to approve but today is the third still no approval of my withdrawals their poor customer service keeps telling me that they is a delay but people who requested withdrawals after t theirs were approved immediately that what I was told by their local depositor and he also said it's the first time they taking so long to approve withdrawals. I wouldn't advise anyone to deposit money on them.
May 27, 2022 - 1 Star I have requested a withdrawal and the payment agent told me it's take 2-4 hours to be approved but today is the second day still my withdrawals are not approved, thier support system is very poor. I wouldn't recommend anyone to use this broker. Stay away from Superforex.
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Reply by Superfx official submitted Jun 2, 2022:
Hello! You used the Local Depositor service for withdrawal. We processed your withdrawal on the same day in around 4 hours. Please contact support@superforex.com if you have any issues with Local Depositor service.
Nairobi, Kenya,
May 20, 2022,
Registered user.
Superforex is a wonderful broker.
Service use: Live Length of use: over 1 Year.
I've been trading with Superforex for more than 5 year and I have not encountered any issues with them. I've made profit trading with them compared to other brokers that I have tried. Superforex is one of the best broker in the world, I can tell you that for free.
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Erick Imalla.
Kenya, Nairobi, Kenya,
May 11, 2022,
SCAM.
Service use: Live Length of use: 0-3 Months.
Just deposited $20 and tried opening a position which doesn't react to changes in prices, the market moves but my profit remains at -0.02 which is basically the spread. I go to withdraw using m-pesa option and they keep telling me my pin code doesn't match..What the hell is this pin code and where does it come from coz i haven't received any..my account is 481118.
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Reply by Superfx official submitted May 15, 2022:
Hello, your withdrawal pin code is in the first email you received after registration. It's a security feature. If you can't find it email support@superforex.com to solve this issue.
As for the price movements, email dealer@superforex.com to get explanation on your case.
dar es salaam, Tanzania, United Republic of,
May 6, 2022,
Registered user.
SCAMMERS.
Service use: Live Length of use: 0-3 Months.
i have withdrawn fund from my account. it is almost 4 weeks now i have not received that money. now i do not know what to do! stay away from this broker please.
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Reply by Superfx official submitted May 8, 2022:
Hello. Some issues may have occur on the payment system side, especially iPayAfrica during the last few weeks. Please specify your account number and email us at support@superforex.com.
BAHAWAKNAGAR, Pakistan,
May 4, 2022,
Registered user.
Super Forex 101% Scamer.
Service use: Live Length of use: 0-3 Months.
These are big liars They have cheated me I created an account on it But I didn't know it was so ridiculous Because when I make a profit from here, these people will suffer And they took my profit back And sent me a junk email They made many excuses not to make a profit And they say that your whole trade is not right However, some of our trades lasted for three to four days I advise you not to work with them I also made a video with all the evidence You will get the link soon.
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Reply by Superfx official submitted May 8, 2022:
Probably you were using prohibited trading strategies based on the trading platform imperfections. You got your deposit back in full amount.
dhaka, Bangladesh,
Apr 28, 2022,
Registered user.
SCAM BROKER. DID NOT CLOSE MY ORDER EVEN HIT TP.
Service use: Live Length of use: 3-6 Months.
THIS IS A VERY SCAM BROKER. DID NOT CLOSE MY ORDER EVEN HIT MY TP. THEN AFTER ASKING IN CHAT THEY TELL ME THAT IT IS THEIR RULE THAT ORDER WILL NOT BE CLOSED MAXIMIN TIME AFTER REACHING TO. THEY AR THIEF . PLZ SOUND FOR BLOCKING THEM FROM ONLINE.
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Reply by Superfx official submitted May 1, 2022:
Please provide us your account number since we can't even identify you as our client.
Warri, Delta State, Nigeria,
Apr 12, 2022,
Registered user.
Super forex biggest scam broker, manipulated my profitable trade.
Service use: Live Length of use: 3-6 Months.
I made a profit of over $500.00 with a deposit of $400.00, on the 11th October, 2022 my account was manipulated by their liquidity provider by them increasing the spread with over 45pips for more than 15 minutes where others brokers spread is just 3 pips spread of GBP/USD pair at the same time. My $500.00 profit trade became a lost instantly, After 15 minutes when my $500.00 profit turned to negative, they now change their market price to the current market price with other brokers current price. I decided to enter the opposite direction to save my losing trade, to my greatest surprise, they closed both trades saying is a stop out which is not possible, I screenshots the current price of super forex with other brokers price, the difference was clear that they manipulated their platform for my profit trade to be at a loss where the current market price was not the price in their platform. As God will have it to expose their fruadulent act, the market did not get to their price produce by their liquidity provider for over 4 trading days the next week. I call for their attention and threatened to report their fraudulent activity, they immediately remove their 40% bonus and cancel my profit. Their CEO mailed me after threatening to expose them, saying I cannot used other liquidity provider market price to compare with their price. Please fellow forex traders, run from this stupid and scam broker, this is the second time, sometime ago I made a profit and place withdrawal, they didn't pay the withdrawal telling me rubbish that their risk department decide to hold it back for some reason and I eventually lost my money back then. I have all the screenshot proofs of their platform price and other brokers platform price at the same time all these happen.
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Reply by Superfx official submitted Apr 28, 2022:
Hello, you can provide all evidence to dealer@superforex.com.
Though you are saying about $500 profit which was never recorded for this account number. Maximum profit was above $100. You have been using high risk and high volume trading and of course due to high volatility on GBPUSD you got a negative result.
Your bonus was cancelled because of violation of Bonus agreement. According to the clause 10 of the Bonus agreement, we are able to cancel bonuses in case of detecting bonus manipulation.
Birmingham, United Kingdom,
Apr 2, 2022,
Registered user.
A fraudulent broker.
Service use: Live Length of use: 0-3 Months.
I register and deposited 100usd to my account. They added a 50usd bonus and I traded to a balance of 167. I noticed that they are not straightforward and their online chat service is never helpful with straightforward answers to enquiries. I requested for my funds. Surprisingly, they didn't approve the withdrawal of my deposit. They slashed it and they could provide an explanation for it. My account is 363847. I will go all over the Internet and make sure the whole world knows about how fraudulent the broker is. I will ensure that they are removed from operating with clients from my country as they can't be trusted. Do not deposit with them. Do not.
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Reply by Superfx official submitted Apr 7, 2022:
Hello. We've checked your case and can state that everything was processed according to the No Deposit Bonus T&C: https://front.supercdn.site/documents/superforex-ltd-no-deposit-bonus-agreement-en.pdf.
You had $33 loss on your account from $100 deposit. 2 withdrawal requests for $24 and $61 were successful.
Bangkok, Thailand,
Mar 28, 2022,
Registered user.
Pending withdrawal.
Service use: Live Length of use: 6-12 Months.
If something is sensitive for review then it as the withdrawal feature. There were some technical issues with validation but I always consider that one off and customer unique anyway. Withdrawal however is something sensitive because that's why we all start trading in the first place. To make money, and then when we finally manage we expect it to be flawless, especially the first try. Well, technically it looks alright and when I went in to start using the feature it was reading 1-3 business hours when using Skrill. On the contact page I learned that business hours are from Monday till Sunday 8-17 GMT. Tried to contact them on Saturday GMT 16h. The online chat and Skype call tell me they are offline and also a phone call is being disconnected, not even a out-of-office message. This is below average and very disappointing.
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Reply by Superfx official submitted Mar 31, 2022:
Hello, your withdrawal was made on Saturday, which is not a business day. On Monday you have successfully got your withdrawal.
Here's the transaction number: 3103398699.
Selangor, Malaysia,
Mar 23, 2022,
Registered user.
They are simply cancel my deposit and profit.
Service use: Live Length of use: 0-3 Months.
My account 479219, from $114 to $0 due to clause 5.15.1.
Just because I make profit from $22 BECOME hundred, they simply want to cancel my profit. See by yourself the pips for each entry, before you want to cancel my profit.
Ask live chat, they said go to email, than the email still not reply.. Who I can talk and discuss about this. Poor customer service.
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Reply by Superfx official submitted Mar 31, 2022:
Hello. Your robot was violating our trading rules. You've successfully withdrawn your deposit and the part of your profit.
TK Ephraim.
Walvis Bay, Namibia,
Mar 20, 2022,
Fraud Broker.
Service use: Live Length of use: 0-3 Months.
I opened a ZAR account last week funded account with 180 ZAR traded it to 5900 ZAR made a withdrawel of 5200 only to be informed that I may that I broke their rule "technical imperfections" which they fail to agree what it means. They took all my funds due to this cause if I am correct its my money I traded from the fx market.
I would never recommend superforex to anyone. Very bad broker full of FRAUD AND SCAM.
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Reply by Superfx official submitted Mar 26, 2022:
Hello, what is your account number? We can't identify you as our client and help you with this issue.
FPA Review Moderation Team Note: While logged in, you should be able to see the account number this client left. It is above the review text.
Dhaka, Bangladesh,
Mar 20, 2022,
Registered user.
Biggest scam in Forex.
Service use: Live Length of use: over 1 Year.
This is not any broker. This is a place where scammers live. Each and every people in here are scammers.
I made a profit of USD 924. No news trading, scalping, EA's; nothing. I made that profit carrying my positions for a couple of months. So, only long term trading. Still, the scammers canceled the profit without any kind of reason.
I will only update my reviews if they give me my profits.
Please don't deposit a single penny in these frauds.
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Reply by Superfx official submitted Mar 26, 2022:
Hello, what is your account number? We can't identify you as our client and help you with this issue.
FPA Review Moderation Team Note: While logged in, you should be able to see the account number this client left. It is above the review text.
Mar 17, 2022,
Registered user.
the absurdity of the answers, imminent scam.
Length of use: over 1 Year.
I have had accounts opened with this broker for some time but practically never used, a few weeks ago after receiving an email from them I realize that I have been deposited in one of my 1000 dollars accounts. By accessing the account in question, I realize that the account is inactive, so I decide to open a new ECN Swap Free account on which to transfer the credit. After several trading sessions always in profit, I notice that other dollar deposits are credited to my old account which I promptly transfer to the ECN trading account. After several days and a profit of about 300% I decide to withdraw a part of it. Result no possibility of withdrawal even if the total of funds is available for withdrawal. Contacting the live customer service they manage to give me the most absurd thing ever heard from a broker, they had the courage to say that the money credited to me was money from a DEMO contest, and due to their technical error the transfer took place. So I ask how is it possible that said virtual money can be transferred on the REAL ECN SWAP FREE account, but above all how is it possible that I managed to withdraw to the market with these funds? but their answer goes beyond technical error. I point out that I can admit the technical error but this error allows me to enter the real market and generate real profits and by generating real profits I have the right, having no restrictions on it, to withdraw the profits I created and that if they had a technical problem I am not responsible for it, I also said that if they had this problem I am willing to have me take away the total of the funds transferred to said virtual ones but not the real earnings I created in a real market. I also point out that the support via email despite 4 emails sent has not sent any response or solution to the story, and to date I still find myself with a balance available for the withdrawal that is not possible to withdraw. Here are the conversations that took place with their live support, the conclusions to you.
03:07:40) *** giordan joined the chat *** (03:07:40) giordan: Account ecn 3006422 (03:09:37) *** SuperForex Support joined the chat *** (03:09:42) SuperForex Support: Hello, how can we help you? (03:09:44) giordan: Hi Did I talk to you before? (03:12:54) giordan: . (03:13:06) SuperForex Support: no (03:13:12) SuperForex Support: please specify your question (03:13:16) giordan: ok (03:14:03) giordan: I spoke to a colleague of yours before who said that the money in my 3006422 account is fake money it's possible ? (03:14:25) giordan: can you confirm what he said? (03:21:00) giordan: you are there ? (03:21:18) SuperForex Support: your deposits is real (03:21:24) giordan: ok (03:21:28) SuperForex Support: your transfered from account 160198 no (03:22:02) giordan: I would like to understand how it is possible that there is fake money in a real account? (03:22:37) SuperForex Support: 160198 - gold rush account, and it's technical error that you did transfer from it (03:23:21) giordan: Visitor uploaded: Schermata-2022-03-10-alle-16.22.55.png URL: https://v2uploads.zopim.io/2/q/t/2qtqTcReuPEeHBNsLTieVzkCJT4GnZTf/7462a4c74e9f27a1a21fbff03b57673c16001aa7.png Type: image/png Size: 24923 (03:23:26) SuperForex Support: we passed information (03:23:42) SuperForex Support: our technical department is check it (03:23:42) giordan: so this item is not real? (03:24:24) SuperForex Support: part of funds is not real, all transefres from account 160198 will be canceled (03:24:51) giordan: ok and the gain had? (03:25:09) SuperForex Support: what do you mean? (03:27:32) giordan: I mean that I had real money on a real account from the funds that you said are not real, now you tell me that you had a technical problem, but I made the money. it suits me that you resume the transfers, but the profits you have left? (03:27:58) giordan: those were not really made to pretend (03:30:52) SuperForex Support: we discisseed with you earlier all details 160198 - demo account, and you can't transfered funds from it, even if it will be profit, bonuses funds only for trade. BUT on your account was technical error and you have transfered funds, it is incorrect and we'll dealwith this issue. (03:31:47) giordan: I understand this but there is more money in the account than transferred (03:32:17) giordan: the money I earned remains on the account I hope (03:33:08) giordan: The mistake is not mine, I was given the opportunity to work on a real account, and the money I made is real (03:34:06) giordan: I repeat, it is good for me to take away the money of the mistake but not the money earned on the market (03:34:56) SuperForex Support: Please write your question to us at support@superforex.com and we will respond in detail. (03:36:24) giordan: Can't you anticipate anything? I will write later but it seems absurd to me that money will be taken away from me on an ECN trading account (03:37:06) SuperForex Support: The mistake is not mine, I was given the opportunity to work on a real account, and the money I made is real - money that you deposit yes, money that you transfered no (03:39:07) giordan: ok so will only transfer money from 160198 be removed? (03:47:29) *** giordan left the chat ***
10:48:18) *** giordan joined the chat *** (10:48:18) giordan: Good morning, I would like to know the average response times from your customer support, I am waiting for their response on the controversy opened yesterday, and I would like to know how to unlock the funds I have managed thank you (10:48:22) *** SuperForex Customer Support joined the chat *** (10:48:29) SuperForex Customer Support: Hello, how can we help you? (10:48:39) giordan: Good morning, I would like to know the average response times from your customer support, I am waiting for their response on the controversy opened yesterday, and I would like to know how to unlock the funds I have managed thank you (10:50:21) SuperForex Customer Support: Not yet (10:50:35) SuperForex Customer Support: as soon as your issue will be solved (10:50:39) SuperForex Customer Support: you'll be notified (10:51:20) giordan: do you have a time signature? (10:51:59) SuperForex Customer Support: what exactly the problem is? (10:52:07) SuperForex Customer Support: you could withdraw your personal funds? (10:52:22) SuperForex Customer Support: such cases could be checked withing 10 business days (10:52:34) giordan: I explain to you (10:53:26) giordan: I found funds credited to an account that I don't use, so in order to use them, I transferred them to my ECN account (10:54:01) giordan: I washed the market and earned about 5300 euros (10:54:32) giordan: I tried to make a withdrawal yesterday, but the money was not available (10:55:12) giordan: I asked some of your colleagues for info and he gave me a somewhat surreal riapaota (10:55:29) giordan: I asked some of your colleagues for info and he gave me a somewhat surreal answer (10:55:57) giordan: telling me that the money I had transferred was virtual money (10:56:30) giordan: I also laugh at saying it, because they have been transferred to a non-virtual real ECN account (10:56:59) giordan: so much so that I also deposited my money which added to the present ones (10:57:26) giordan: given the absurdity of the question (10:58:08) giordan: your colleague said that funds transferred from the credit account to the ECN account will be removed (10:58:51) SuperForex Customer Support: yes, virtual funds will be (10:59:04) giordan: it may also be fine, but I had earnings on a real market, for 5300 euros and I would like to unlock the gudagni generated by me (10:59:40) giordan: yes, virtual funds will be (10:59:52) giordan: can you explain to me how they can be virtual? (11:00:27) giordan: I entered a real market with that money and I generated real money, not virtual money (11:00:36) SuperForex Customer Support: . (11:00:49) SuperForex Customer Support: yesterday we gave you full explanation about this case (11:00:56) SuperForex Customer Support: What is not clear? (11:01:29) SuperForex Customer Support: but technical mistake you transferred VIRTUAL FUNDS OF DEMO CONTEST GOLD RUSH to real acocunts and start trading (11:01:41) giordan: what I do not understand? Are you telling me that I entered the real market with fake money? (11:02:18) SuperForex Customer Support: but technical mistake you transferred VIRTUAL FUNDS OF DEMO CONTEST GOLD RUSH to real acocunts and start trading (11:03:13) giordan: ok, the earnings generated by me, however, are not virtual (11:03:33) giordan: the market was true (11:03:47) giordan: real money generated (11:04:02) giordan: why are they not available? (11:04:05) SuperForex Customer Support: Well (11:04:22) SuperForex Customer Support: hopefully you understand that it was technical mistake (11:04:35) SuperForex Customer Support: and of you course you do not want anyone to fraud , right (11:05:04) SuperForex Customer Support: just wondering why didn't you come before when realized that have plenty of funds on your account (11:05:15) SuperForex Customer Support: just come here when decide to withdraw (11:06:34) giordan: I don't want to defraud anyone and I'm not doing it I don't want the money you said was a mistake but only the ones I earned (11:07:09) giordan: if you pay attention, I am undergoing the fraud (11:07:54) SuperForex Customer Support: Could you provide your account number (login) to us? (11:08:02) giordan: for any reason I found the funds, worked them and are you telling me that I am defrauding? are we kidding? (11:08:33) giordan: 3006422 (11:09:00) SuperForex Customer Support: Neteller 3.99 (11:09:30) giordan: and (11:09:46) SuperForex Customer Support: that is your funds (11:10:02) giordan: no (11:10:26) giordan: I traded with funds (11:11:43) giordan: Visitor uploaded: Schermata-2022-03-11-alle-12.11.17.png URL: https://v2uploads.zopim.io/2/q/t/2qtqTcReuPEeHBNsLTieVzkCJT4GnZTf/40ecea41ec033a4dbaa1b9724363c029e2c1be28.png Type: image/png Size: 15311 (11:12:02) SuperForex Customer Support: ? (11:12:06) giordan: 5342 euros I made them, not you (11:12:10) SuperForex Customer Support: Oh God! (11:12:14) SuperForex Customer Support: once again (11:12:18) SuperForex Customer Support: these funds are not yours (11:12:23) SuperForex Customer Support: these funds are demo funds (11:12:38) SuperForex Customer Support: came from gold rush account by technical mistake (11:12:57) giordan: they cannot be demo funds if they are added to my real money but are you kidding me? (11:13:44) SuperForex Customer Support: Seams you are kidding us asking the same questions fot the second day (11:14:05) giordan: and then in case if it were as you say the demo funds are 2700 (11:15:59) giordan: no gentlemen, because you say the absurdity of the thing, entering a real market with virtual funds we know very well that it is not possible, I have an ECN account dpve you only act as an intermediary for my entry on the markets right? (11:16:40) giordan: if I enter the market money cannot be fake, (11:17:00) giordan: I know it and you know it (11:17:48) giordan: and in any case, did you make a technical mistake? take away the money of the mistake, not the money you earned (11:18:52) giordan: if I burn all the capital now, no problem? are fake right? (11:21:23) giordan: if I burn all the capital now, no problem? are fake right? (11:22:15) SuperForex Customer Support: Advise you to wait, till it will be fixed (11:22:25) SuperForex Customer Support: But if you are in hurry to burn all these funds (11:22:50) SuperForex Customer Support: Be aware your personal funds ( deposited by Neteller) will be burned in first order (11:36:15) giordan: but forgive me, you tell me it's fake money and then you ask yourself the problem of solving the problem? (11:36:51) SuperForex Customer Support: Specify your question, please. (11:37:26) giordan: my friend, you are nice to me but in this way I really feel even more fooled, and you do nothing but validate my speech (11:38:37) giordan: you have by chance a support in Italian (11:39:04) giordan: a phone number to call in Italian? (11:39:10) giordan: or skype (11:39:58) SuperForex Customer Support: Well, lets try to talk via translator (11:40:34) giordan: yes I am already using it but I would like to speak to someone to resolve the matter (11:50:54) giordan: I inform you that, if I do not have the resolution of the problem created by you and the release of the funds from but earned on the real market, after saving all the communications you had with the I will rent the facts and data of the incident and submit a formal complaint to all the control orders of which you are part and not only, it will be my concern and care to disclose in every possible platform, social media, blog or any website related to trading what you have communicated and invented to not unlock the aforementioned earnings generated by me good day Jordan Cogotti (11:57:35) *** giordan left the chat ***
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Reply by Superfx official submitted Mar 18, 2022:
Hello! Demo funds cannot be withdrawn, they are used for demo contests. In your case, Gold Rush funds can not be withdrawn either since they are demo funds. You can't transfer demo funds and withdraw them. You may be the first client in the company who wants to withdraw demo funds.